Implementation & Integration Specialist

About Us

We are Alfafam, a US-based Management Consulting Company offering services locally and worldwide. Our primary objective is to facilitate the growth of businesses within the United States by providing comprehensive support in management, operations, budgeting, marketing, hiring, and onboarding processes.

Position Overview

We are seeking a highly motivated and experienced Integrator & Automations Specialist to join our team. In this role, you will be responsible for implementing and customizing PM & CRM software systems to meet the needs of our clients' organizations. You will work closely with clients' teams to understand business requirements and translate them into solutions that drive business growth and improve customer satisfaction.

Responsibilities

• Lead the implementation of PM/CRM software systems, including configuration, customization, and integration with existing systems.
• Collaborate with teams to gather and analyze business requirements.
• Develop and implement PM/CRM strategies to improve customer engagement and retention.
• Train employees on how to use the PM/CRM system effectively.
• Provide ongoing support and maintenance for the PM/CRM system.
• Stay up-to-date with PM/CRM trends and best practices.

Requirements

• Bachelor's degree in Management, Information Technology, or related field.
• Proven experience implementing PM/CRM software systems.
• Strong knowledge of PM/CRM platforms, such as Salesforce, Microsoft Dynamics, HubSpot, GHL, Monday.com, ClickUp, Asana, Airtable, Teamwork.
• Excellent communication and interpersonal skills.
• Operations mindset.
• Zapier, Make, API integrations, Databases.
• Ability to work well in a fast-paced environment.
• PM/CRM certifications is a plus.
• Knowledge in automations tools is a plus (Zapier, Make.com).

The Details

This position is full-time and remote from Monday to Friday. Standard work hours are 9 a.m. - 6 p.m. EST (New York time zone). The salary range for this is dependent on location, experience, and skills.

Conclusion

As an Integrator & Automations Specialist at our company, you will play an integral role in shaping the customer experience while contributing directly to the growth of the business. Please, make sure before applying that your skills and experience fit this position's requirements.