Customer Support Specialist

Role Overview

We are hiring for one of our clients, seeking an AI Customer Support Specialist to work on a contract basis. This role requires expertise in troubleshooting AI tools and resolving customer issues related to AI-driven products. The position involves assisting users with platform-specific AI functionalities and ensuring seamless customer experiences.

Key Responsibilities

• Respond to customer inquiries about AI tool functionality and usage through chat, email, and ticketing systems.
• Troubleshoot technical issues related to AI models, APIs, or platform integrations.
• Document recurring customer issues and escalate complex problems to engineering teams.
• Provide detailed solutions and step-by-step guidance for AI-related workflows.
• Monitor customer feedback to identify trends and suggest improvements for AI tool usability.

Required Skills & Qualifications

• Experience providing customer support for AI tools or platforms is required.
• Proficiency in troubleshooting technical issues related to AI models or APIs is required.
• Ability to explain complex AI concepts in simple, actionable terms is required.
• Strong written and verbal communication skills are required.
• Familiarity with ticketing systems and CRM tools is preferred.

More About the Opportunity

This role offers a unique opportunity to work with a global leader in the Technology, Information and Internet industry, contributing to enhanced customer experiences with AI-driven solutions. The position provides exposure to cutting-edge AI technologies and their real-world applications.