Customer Experience Sales Specialist

Customer Experience Sales Specialist at TalentPop

At TalentPop, we believe the best support is the best sales strategy. As a Customer Experience Sales Specialist, you'll be the vital link between exceptional customer service and revenue growth. Every interaction—from initial inquiry to post-purchase support—is an opportunity to build trust, strengthen customer loyalty, and drive sales. If you're passionate about delivering a premium customer experience while achieving sales goals in a fast-paced e-commerce environment, we'd love to hear from you.

Your Role:

• Delivering Exceptional Customer Experience and Sales Results
• Premium Customer Engagement: Represent the brand through phone, email, live chat, and SMS while resolving inquiries and providing personalized product recommendations.
• Revenue Growth: Identify opportunities to increase sales through upselling, cross-selling, and product bundling to maximize average order value (AOV).
• Sales Recovery & Customer Retention: Support abandoned cart recovery, subscription retention, and win-back campaigns to recover lost revenue and increase customer lifetime value (LTV).
• Brand Concierge Experience: Deliver a personalized, consultative customer experience that reflects each brand's unique voice and values.
• Post-Purchase Support: Handle order tracking, returns, exchanges, and related concerns while creating opportunities for repeat purchases.
• Data Accuracy & Continuous Improvement: Document customer interactions accurately and provide feedback that helps improve customer experience and sales processes.

What We're Looking For:

• At least 1 year of remote customer support and sales experience is required.
• E-commerce experience is essential.
• You should be comfortable with sales-focused customer support, including upselling, subscription recovery, and post-purchase engagement.
• Excellent communication and persuasive selling skills with the ability to build rapport and convert conversations into sales opportunities.
• Experience providing customer support via phone, email, and/or live chat.
• Direct e-commerce sales experience is highly preferred.
• Familiarity with Shopify, CRM platforms, help desk software, or similar customer engagement tools is an advantage.
• Self-motivated, goal-oriented, and able to thrive in a fast-paced remote work environment.

Technical Requirements:

• A dedicated desktop or laptop with an Intel Core i5 processor or AMD equivalent (or better).
• A stable internet connection with minimum speeds of 25 Mbps download and 25 Mbps upload.
• A quiet, professional workspace suitable for handling customer calls.

Why Join TalentPop?

• Performance Rewards: Competitive base pay with commission opportunities and annual performance-based salary increases.
• Health Benefits: HMO coverage or a monthly healthcare stipend, plus paid time off.
• Recognition: Performance bonuses and employee recognition programs.
• Work From Home: Enjoy a permanent 100% remote setup.
• Career Growth: Ongoing training, mentorship, and opportunities for advancement within a growing global team.

Ready to combine world-class customer service with consultative sales? Apply today and become the next Customer Experience Sales Specialist at TalentPop!