Account Manager

Company Overview

Persona is where the world’s best companies and the world’s best talent meet. We place exceptional people from 98 countries into full-time, long-term remote roles with the most ambitious companies on earth. Fortune 500 enterprises, fast-growing startups backed by Sequoia, Founders Fund, and Andreessen Horowitz, and high-performing companies of every size in between. Project management, operations, finance, design, marketing, customer success, and more. One person, one dedicated client, built to last. The bar is the highest in the industry. More than 200,000 people apply every month, and fewer than 1 in 2,000 are accepted. If you make it, you join a network of people who have cleared a standard most companies couldn’t recruit for on their own, and you get the kind of role that’s almost impossible to find on your own: industry-leading pay set against your experience and skill, real career growth, and a stable seat at a serious company, working from home, anywhere in the world. Persona was founded in 2018 by two Stanford graduates on a simple idea: talent is everywhere, but the systems that connect talent to opportunity are broken. We’re rebuilding them, and we’ve grown into one of the fastest-growing companies in the global talent industry doing it. We hire people who care about the craft of their work, take ownership without being asked, and want to build a career rather than just hold a job. If that’s you, we’d like to meet you.

Role Summary

The Account Manager owns post-sale client relationships, ensuring high satisfaction, retention, and account growth. This is a relationship-driven role focused on day-to-day account stewardship rather than net-new sales: you serve as the primary point of contact, coordinate cross-functional delivery, surface upsell and cross-sell opportunities, and report on KPIs.

Key Responsibilities

• Serve as the primary day-to-day point of contact for an assigned book of business
• Build and maintain long-term, trust-based client relationships across multiple stakeholders
• Run regular check-ins, business reviews, and QBRs; document goals, action items, and outcomes
• Coordinate internally across sales, marketing, product, and recruitment to deliver on client commitments
• Track and report on account performance, KPIs, retention, and satisfaction metrics
• Proactively identify and resolve client issues, escalating internally when needed
• Manage contract renewals, scope changes, and amendments in coordination with legal and finance
• Identify upsell and cross-sell opportunities and partner with Sales/AE on expansion deals
• Conduct light market and competitor research to advise clients on industry trends and best practices
• Prepare regular client status reports and internal account summaries

Required Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field
• 2-3 years of experience in Account Management, Customer Success, or a similar post-sale client-facing role
• Strong problem-solving and conflict-resolution skills
• Demonstrated ability to manage multiple accounts simultaneously without dropping detail
• Familiarity with at least one CRM system (Salesforce, HubSpot, Zoho, or similar)
• Excellent interpersonal and written/verbal communication skills
• Fully fluent in English
• Ability to commit long-term and full-time

Preferred Qualifications

• Experience in B2B services, SaaS, staffing/recruiting, or BPO
• Familiarity with customer success platforms (Gainsight, ChurnZero, Totango)
• Track record of driving net revenue retention and expansion

Tools & Technologies

• Salesforce, HubSpot, Zoho CRM, Google Workspace, Microsoft Office, Slack, Zoom, Asana or Notion, Gainsight (a plus)

Core Competencies

• Relationship-builder with strong empathy
• Organized and detail-oriented across many concurrent accounts
• Comfortable with data, KPIs, and basic reporting
• Proactive: anticipates issues before they escalate
• Service mindset balanced with commercial judgment

What We Offer

• Best salaries in the industry
• Work from anywhere permanently
• Opportunities for growth and advancement
• A fast-paced and collaborative environment
• A warm, people-first company culture
• Get paid in your currency of choice
• Full benefits

This is a full-time, long-term role, dedicated exclusively to one of our clients. All roles at Persona are 100% work-from-anywhere. Once hired, we will carefully match you to a client company that best suits your career background, skills, and goals.