We improve lives

The BID Group is a diverse community of versatile and passionate people united to improve lives in Latin America and the Caribbean. Those who work with us find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.

About this position

The Knowledge and Learning Division of BID is seeking a professional with experience in library services to join the Felipe Herrera Library team.

The Felipe Herrera Library offers guidance and tools related to the curation, opening, and utilization of knowledge generated by BID. It is also responsible for managing the digital and physical catalogs of the organization's publications, as well as its open data catalog. We are a team of experienced professionals excited to make relevant knowledge widely available for use and sharing.

The Library provides services to the organization through a one-stop service center, and this consultancy seeks a responsible professional to manage that virtual service window (Library Services Center), while also creating and executing processes that lead to the automation of library activities to improve operational efficiency, quality, and provide broader access to available resources.

What you will do

Manage and monitor the Library's service channels (email, Teams, and video calls) to guide BID staff in the use of services, support the publication processes of knowledge products, and address research requests and bibliographic resources.
Manage the resolution of order flows and tickets related to subscriptions, taxonomy, and others under the responsibility of the Library.
Collect data, prepare, and present metrics reports of the services and products provided by the library service center.
Define and create automation processes for library activities using technologies and systems that enhance efficiency and accessibility.
Generate guides, newsletters, and training material from the Library and conduct training sessions for clients related to relevant services and procedures.
Update and maintain the inventory of the Library catalog, supporting activities related to the physical and digital collection.
Propose ideas to improve the products and services of the Felipe Herrera Library.

What you need

Education: Bachelor's degree in Information Sciences, Information Management, Library Services, Data Analysis, Information Technology, or another related field.
Experience: At least two years of relevant professional experience. Experience in library services and research (OCLC, academic databases). Knowledge of automation and technological tools (Power Automate, Power BI, APIs, HTML/CSS, CMS like Drupal/WordPress).
Languages: Proficiency in Spanish and English, both oral and written, is required. Additional knowledge of French and Portuguese is preferred.

Requirements

Citizenship: You are a citizen of one of our 48 member countries.
Kinship: You do not have family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at BID, BID Invest, or BID Lab.

Contract type and duration

Contract Type: Consultant for External Products and Services (PEC)
Contract Duration: 12 months
Work Location: Remote

Our Culture

At BID, we work to allow everyone to contribute their best selves and be authentic in their work while finding their purpose. Our team constantly strives for excellence, and we recognize and celebrate the impact of their contributions.

In our commitment to innovation, we intentionally include all voices, foster a sense of belonging, and promote equity. We welcome individuals from underrepresented groups to join us and share their unique perspectives.

We ensure that individuals with disabilities receive reasonable accommodations to participate in the interview process. If you need accommodation to complete this application, please email us at accommodations@iadb.org.