Site Reliability Engineer

At Avenue Code, we are passionate about transforming businesses through technology. We are a leading end-to-end development consultancy for digital transformation across various markets, growing sustainably since day one. We believe that great results are born from strong relationships. Our team combines technical expertise, collaboration, and a welcoming approach to work that makes all the difference.

About The Opportunity

Join a business-critical engineering team responsible for the performance and availability of B2B and B2C sites at one of the top eCommerce companies in the United States. You'll work hands-on with cutting-edge observability and automation tooling, with real influence over how reliability is built into a high-scale eCommerce environment.

Responsibilities

• Partner with Product, Engineering, Security, Operations, and Infrastructure teams to reduce MTTD and MTTR.
• Design, build, and implement infrastructure and application monitoring to ensure optimal platform availability and performance.
• Investigate, analyze, and recommend approaches to resolve complex operational issues.
• Maintain clear, reliable knowledge documentation for the SRE team and its partners.
• Identify opportunities to automate, improve efficiency, and reduce costs across the platform.

Required Qualifications

• Bachelor's degree in Computer Science or a related field.
• Hands-on experience with Application Performance Management and monitoring tools such as New Relic, AppDynamics, SiteSpect, or Datadog.
• Working knowledge of infrastructure monitoring tools such as Zabbix or Prometheus.
• Experience with databases such as MongoDB, Oracle, Couchbase, Redis, or MySQL.
• Exposure to frameworks such as Dust/Angular, Node.js, or Spring Boot.
• Experience with log analytics tools such as Splunk or the ELK/Elastic stack.
• Solid cloud technology background, with meaningful hands-on experience on Microsoft Azure.
• Strong infrastructure and services background, including systems, networking, provisioning, and storage.
• Proficiency in at least one scripting language, such as Python, Azure CLI, or PowerShell.
• Hands-on experience with automation and orchestration tooling such as Terraform, Puppet, Ansible, or Jenkins.
• Proven ability to configure, deploy, and administer infrastructure and application monitoring tools to troubleshoot performance and stability issues in cloud environments.
• Advanced to Fluent English skills for daily communication with international teams.

Nice To Have Skills

• Familiarity with digital experience tools such as Fullstory.
• Awareness of AI/ML applications in observability and incident response.
• Familiarity with LLMs and AI-driven automation tools.
• Understanding of AI-enhanced anomaly detection and predictive analytics.