French+English Bilingual Customer Service Representative

If you're looking for a role where your language skills can make a real difference, we have the perfect opportunity for you.

We're seeking a French+English Bilingual Customer Service Representative to join our remote team and act as a vital link between our brand and our French-speaking customers.

In this role, you'll be a trusted voice, providing solutions and clear information via both voice calls and live chat. This isn’t just about transactions; it's about building trust and ensuring every customer feels heard and valued.

What You'll Be Doing

• Provide excellent support: Deliver prompt and friendly service in French and English, handling a variety of customer questions and issues.
• Troubleshoot and resolve: Use your problem-solving skills to calmly find effective solutions for customers.
• Document interactions: Maintain accurate records of all customer communications to ensure seamless service.
• Contribute to improvement: Share customer feedback and insights to help us enhance our processes and products.
• Collaborate effectively: Work as a key member of our remote team, staying aligned on goals and priorities.

What We're Looking For

• Language Skills: Complete fluency in French and English (both written and spoken).
• Experience: At least 1 year of remote bilingual customer service experience, preferably in e-commerce, tech support, or a contact center.
• Tech Proficiency: Familiarity with customer support platforms like Zendesk, Gorgias, or Shopify is a plus.
• Soft Skills: You are a patient, detail-oriented person with a genuine desire to help others.
• Work Style: You can work independently and communicate clearly with a remote team.

Tools You'll Need

• A personal PC or laptop with an i5 processor or higher.
• A stable internet connection with a minimum of 25 Mbps upload and download speeds.
• A quiet, professional workspace for calls.

What We Offer

• Permanent remote work: Enjoy the freedom of working from home full-time.
• Competitive pay: We offer a great wage with annual reviews.
• Paid time off: Take the time you need to rest and recharge.
• Health stipend: We provide a monthly stipend to support your well-being.
• Performance bonuses: Your hard work will be rewarded with performance-based bonuses.
• Supportive culture: Join a team that values fairness, open communication, and your professional growth.

Ready to make a real impact with your language skills? We're excited to learn more about you.