We are looking for a Product Strategy Lead to be the guardian of the strategy and evolution of the Zenvia solution portfolio focused on large accounts and Enterprise clients. If you have a passion for translating business pains into frequent technical deliveries, connecting stakeholders, and creating SaaS solutions that help companies Sell More and Serve Better, your place is here!

Our environment is light and positive, we work with a focus on what we do best!

Responsibilities and Assignments

Your challenges to make a difference in this team

Be the guardian of the evolution strategy of the Zenvia solution portfolio in the context of large accounts and Enterprise clients;
Lead the product evolution for large accounts, communicating clearly with stakeholders to understand local needs and suggest solutions;
Ensure understanding of the most impactful points, guaranteeing that business understanding, client pains, and opportunities translate into frequent and evolving technical deliveries;
Establish launch plans that meet the requirements of major Enterprise verticals, achieving expected business results and impacts;
Monitor business, market, and technology trends in core segments to inform strategy and proactively propose new solutions to Sell More and Serve Better;
Develop strong relationships and communicate regularly with business and technology partners to shape regional strategy and prioritize needs;
Define and track specific regional product performance KPIs, measuring contribution to the company’s global goals;
Act as a product reference for SaaS solutions and possible local integrations (regional communication and payment channels).

Requirements and Qualifications

Profile of the Humanz we are looking for:

Live anywhere in Brazil (as regulated by CLT);
Strong experience in understanding the needs of partners and large clients;
3+ years of experience in product management, preferably in SaaS products or scalable models;
Excellent analytical skills, using data to support strategic market entry decisions;
Ability to prioritize and balance multiple demands from stakeholders in different contexts;
Excellent communication skills;
Self-management and ability to deal with different contexts;
Ability to bring to light, prioritize, and balance multiple stakeholder priorities;
Relationship-building skills and collaboration among diverse stakeholders and clients;
Strong experience in understanding the needs of business partners and clients;
Strong skills in managing various projects and simultaneous deadlines.

Nice to have, but not required:

Advanced English and/or Spanish.

Additional Information

We are a technology company that develops a complete AI solution, the Zenvia Customer Cloud, with the purpose of revolutionizing the customer experience at all stages of the journey, from attraction to post-sale. If you have interacted with a chatbot, received assistance from a support channel on social media, or made a purchase via WhatsApp, we are behind the solution. We operate in several countries in Latin America, with over 10,000 clients.

What makes us a great company to work for?

We are remote and our work schedule is flexible.
Zenvia Care is our benefits program for you and your family.
Healthcare: health and dental plan with no co-payment for the employee and the possibility of including dependents, life insurance, telemedicine, and medical specialties.
Wellness care: day off on your birthday, Gympass, plus free sports and nutrition coaching, and telepsychology even for dependents.
Parental care: extended maternity and paternity leave, pregnancy support, and childcare assistance for up to 71 months.
Remote Care: policy for those who want to temporarily relocate, R$1,500.00 to assist with home office equipment, monthly home office assistance of R$250.00 with the possibility of allocating R$50.00 for private pension, Alelo Tudo worth R$988.00 in Meal/Food vouchers or flexible benefits, and partnership with Woba for co-working spaces throughout Brazil.
Career: internal mobility program, access to a Learning Hub for your development so you can unleash your full potential and design your career at ZENVIA.
Participation in results because you helped build them.
Direct connection with colleagues from other countries and an informal work environment where colleagues share knowledge, collaborate, and learn together.
Transparency, open dialogue, and security for everyone to be who they want to be are essential to us.

Come be a HUMANZ

For us, people are unique. A HUMANZ understands, respects, and learns from differences and individualities, sets clear goals, enjoys the journey, and delivers results as one team. We make mistakes, succeed, and learn together.

We want professionals who challenge the status quo, get rid of excuses, and make things happen because we give space for people to unlock their true potential to reach their best performance.

At ZENVIA, everyone is respected. Within the ZENVIA World, you can develop and apply your key skills while maintaining your authenticity. All of this with plenty of humor, lightness, empathy, and, above all, respect for others.

And we are building a strong team to contribute to our aspiration of being a global leader in communication for customer experience. We want the best talents on our teams, sharing our collaborative environment where everyone grows and develops together. Join ZENVIA!

ZENVIA. By Humanz for Humans.